The use of the benidormtransfersdirect.com website, owned by benidormtransfersdirect, hereinafter benidormtransfersdirect, is absolutely voluntary and implies full acceptance by whoever accesses it, hereinafter the User, of all the General Conditions of Use in force at any time that they are at this address, for which the User must carefully read and accept this LEGAL NOTICE without any reservations before carrying out any type of operation, viewing, use, etc. with this website.
The User agrees not to use the website or its services and content in a manner contrary to the provisions of current legislation. benidormtransfersdirect reserves the right to withdraw access to this website, without prior notice, to any user who violates the provisions of these General Conditions of Use.
benidormtransfersdirect reserves the right to modify these General Conditions of Use at any time as well as any other general or particular conditions, regulations of use or notices that may be applicable. Likewise, it reserves the right to modify at any time the presentation, configuration and location of the Website, as well as the contents and the conditions required to use them.
benidormtransfersdirect provides clear and free information to Users about the products and services it provides to its customers, their characteristics and information about the entity itself.
In benidormtransfersdirect.com, we may include links to other pages which are not managed by benidormtransfersdirect. These links come from other sources of information, not assuming their inclusion recommendation, invitation or suggestion for the visit of the destination pages and therefore benidormtransfersdirect declines any responsibility that may arise when accessing the pages of third parties.
3. INTELLECTUAL PROPERTY
The User acknowledges and accepts that all industrial and intellectual property rights over the contents and any other elements inserted in the Website belong to benidormtransfersdirect or its licensors, except as mentioned in the previous section regarding hyperlinks.
benidormtransfersdirect is the owner of the elements that make up the graphic design of its Web page, the menus, navigation buttons, the HTML code, the texts, images, textures, graphics and any other content of the Web page or, in any case, it has of the corresponding authorization for the use of said elements.
Therefore, the User is only authorized to view all the material and content on this page as presented and to download a copy of the material on a single computer for their personal and private use, never for commercial purposes, provided that the User comply with all industrial and intellectual property regulations.
Likewise, it is forbidden to suppress, evade or manipulate the "copyright" and other identifying data of the rights of benidormtransfersdirect.com, as well as the technical protection devices, or any information mechanism that the contents may contain.
benidormtransfersdirect authorizes the establishment of links between other websites and its own, provided that the following conditions are respected:
4. USE OF THE SERVICE AND RESPONSIBILITIES
The conditions of access and use of this website are strictly governed by current legislation and by the principle of good faith, the User committing to make good use of the website and the services offered. All acts that violate the legality, rights or interests of third parties are prohibited, expressly prohibiting:
Carry out actions that may produce on or through the Web and by any means any type of damage to benidormtransfersdirect systems or third parties.
Carry out advertising or commercial information directly or covertly, spam (sending mass emails) or sending large messages in order to block the network servers.
benidormtransfersdirect cannot assume any responsibility derived from the incorrect, inappropriate or illegal use of the information appearing on benidormtransfersdirect's Internet pages.
5. EXCLUSION OF LIABILITY
benidormtransfersdirect declines all responsibility in the event that access or visits to its website are prevented or hindered due to an interruption or defective provision of the electricity, telephone or other telecommunications providers outside benidormtransfersdirect, or in the event of conflicts social or other cases of force majeure, or any action by a third party, including administrative or judicial requirements or orders, sabotage or saturations, intentional or not.
Any responsibility derived from the damages that the visitor may suffer in their computer or telematic means as a result of the production of any of the previously exposed circumstances is also declined. benidormtransfersdirect does not guarantee the availability and continuity of the Website nor is it responsible for any damages caused or that may occur in the future, nor for technical defects, whatever their nature, arising from the use of the information and the matters contained in the Web.
With the limits established in the Law, benidormtransfersdirect. does not assume any responsibility derived from the lack of updating and precision of the data or information contained in its Internet pages.
6. JURISDICTION AND APPLICABLE LAW
For the purposes provided for in the European Data Protection Regulation (RGPD) we inform you that the personal data you provide us will be treated confidentially.
Likewise, we inform you that:
C / BOLULLA 34, LA ALBERCA DEPARTURE - ALICANTE (SPAIN)
benidormtransfersdirect, meets all the requirements established in the RGPD and that all data under our responsibility have been treated in accordance with legal requirements, keeping the appropriate security measures that guarantee their confidentiality.
We inform you that your data is in a file for which benidormtransfersdirect is responsible, in order to control and manage your clients, as well as potential clients.
Your data may be used by benidormtransfersdirect, to send you information of interest, if you have indicated so when providing us with your data.
The recipients are the departments in which benidormtransfersdirect is organized that, based on the functions they perform, need the information for the purpose set out in the previous paragraph, Entities or Organizations whose transfer is mandatory by Law and third parties with whom they maintain agreements of collaboration and the transfer of data is necessary for the maintenance of the agreement.
Privacy and Abuse Policy
If you have received an email from our servers, it is because you have subscribed to a distribution list. If this is not the case, please unsubscribe from the same email you received by clicking on the "Unsubscribe" link located at the bottom and then report the case to us through the email [email protected]
We do not accept unsolicited commercial emails or unsolicited bulk emails (known as spam). If you suspect that one of our email accounts is sending spam, you can notify us by sending an email to [email protected]
To keep people who request information about benidormtransfersdirect products informed, we regularly send emails to all of them. If you have received one of our emails and consider it spam, please paste the header of the email that you think is spam in the Subject field of a new email and send it to [email protected]
What is a cookie?
A cookie is a small, harmless text file that is stored in your browser when you visit almost any web page. Its usefulness is that the web is able to remember your visit when you return to browse that page. Cookies usually store technical information, personal preferences, content customization, usage statistics, links to social networks, access to user accounts, etc. The purpose of the cookie is to adapt the content of the web to your profile and needs, without cookies the services offered by any page would be significantly reduced. Although many people do not know it, cookies have been used for 20 years, when the first browsers for the World Wide Web appeared.
What is NOT a cookie?
It is not a virus, not a Trojan, not a worm, not spam, not spyware, nor does it open pop-up windows.
What information does a cookie store?
Cookies do not usually store sensitive information about you, such as credit cards or bank details, photographs, your ID or personal information, etc. The data they keep is of a technical nature, personal preferences, personalization of content, etc.
The web server does not associate you as a person but with your web browser. In fact, if you regularly browse with Internet Explorer and try to browse the same website with Firefox or Chrome, you will see that the website does not realize that you are the same person because it is actually associating the browser, not the person.
What type of cookies are there?
Cookies used on this website
This website uses the following own cookies:
This website uses the following third-party cookies:
What are own and third party cookies?
Own cookies are those generated by the page you are visiting and those of third parties are those generated by external services or providers such as Facebook, Twitter, Google, etc.
Can you delete cookies?
Yes. Not only delete, but also block, in a general or particular way for a specific domain.
To delete cookies from a website, you must go to your browser settings and there you can search for those associated with the domain in question and proceed to delete them.
What happens if I deactivate cookies?
To understand the scope of disabling cookies, we show you some examples:
It will not be possible to show sectorized advertising, which will reduce the advertising revenue of the web.
Cookie settings for the most popular browsers
Here's how to access a specific cookie from the Chrome browser. Note: these steps may vary depending on the browser version:
Go to Settings or Preferences through the File menu or by clicking on the personalization icon that appears on the top right.
You will see different sections, click the option Show advanced options.
Go to Privacy, Content Settings.
Select All cookies and site data.
A list will appear with all the cookies ordered by domain. To make it easier for you to find the cookies of a certain domain, enter the address partially or completely in the Search for cookies field.
After performing this filter, one or more lines with the cookies of the requested web will appear on the screen. Now you just have to select it and press the X to proceed with its elimination.
To access the cookie settings of the Internet Explorer browser, follow these steps (they may vary depending on the browser version):
Go to Tools, Internet Options
Click on Privacy.
Move the slider to adjust the level of privacy you want.
To access the cookie settings of the Firefox browser, follow these steps (they may vary depending on the browser version):
Go to Options or Preferences depending on your operating system.
Click on Privacy.
Under History choose Use custom settings for history.
Now you will see the option Accept cookies, you can activate or deactivate it according to your preferences.
To access the cookie settings of the Safari browser for OSX follow these steps (they may vary depending on the browser version):
Go to Preferences, then Privacy.
In this place you will see the option Block cookies so that you can adjust the type of block you want to perform.
To access the cookie settings of the Safari browser for iOS follow these steps (they may vary depending on the browser version):
Go to Settings, then Safari.
Go to Privacy and Security, you will see the option Block cookies to adjust the type of block you want to perform.
To access the browser's cookie settings for Android devices, follow these steps (they may vary depending on the browser version):
Launch the browser and press the Menu key, then Settings.
Go to Security and Privacy, you will see the option Accept cookies to activate or deactivate the box.
To access the browser cookie settings for Windows Phone devices, follow these steps (they may vary depending on the browser version):
Open Internet Explorer, then More, then Settings
You can now enable or disable the Allow cookies box.
Web browsers are the tools in charge of storing cookies and from this place you must exercise your right to eliminate or deactivate them. Neither this website nor its legal representatives can guarantee the correct or incorrect handling of cookies by the aforementioned browsers.
In some cases it is necessary to install cookies so that the browser does not forget your decision not to accept them.
In the case of Google Analytics cookies, this company stores cookies on servers located in the United States and undertakes not to share them with third parties, except in cases where it is necessary for the operation of the system or when the law requires them to such an effect. According to Google, it does not save your IP address. Google Inc. is a company adhered to the Safe Harbor Agreement that guarantees that all transferred data will be treated with a level of protection in accordance with European regulations. If you want information about the use that Google gives to cookies we attach this link.
TERMS AND CONDITIONS
Last revision date: 19/04/2021
2. WHO WE ARE
3. ONLINE BOOKING PROCESS
4. LAST MINUTE BOOKINGS
5. BOOKING CHANGES
6. BOOKING CANCELLATIONS
7. MODIFICATIONS AND CANCELLATIONS BY US
8. CHILD SAFETY SYSTEMS
9. LUGGAGE POLICY
10. EXTRA STOPS
11. PASSENGERS PICK UP
12. PASSENGERS BEHAVIOUR
13. FORCE MAJEURE
15. OUR RESPONSIBILITY
"Company", "we", "our", "our" refers to the company ALQUILER ALC 7 S.L., a Limited Company governed by current and registered Spanish legislation.
"Client" is the person who pays the amount of the reservation.
"Passengers" refers to all passengers included in the reservation, whether or not they are expressly named.
"Reservation holder" means the first passenger shown in the reservation.
"You", "your", "you" refers to the client, including all passengers (or any of them) shown in the reservation.
"Reservation" means the reservation of transportation services made with us.
"Transportation service" means any service provided by us for the transfer of passengers by road and includes any other service provided by us related to or derived from that transfer.
"Proof of reservation", "Proof of transfer", "Voucher" means the written confirmation of the reservation that we will send you by email.
"Contract" refers to the reservation, these General Conditions and any other conditions applicable to the reservation.
"Conditions" refers to these General Conditions.
"Website" refers to www.benidormtransfersdirect.com and any other website owned or operated by us.
2. WHO WE ARE
We provide private transfer services with driver and operate under the benidormtransfersdirect.com brand, which is our exclusive property.
Our company details are:
ALQUILER ALC 7 S.L.
Calle Bolulla 34, Partida la Alberca
03530 La Nucia (Alicante)
Before requesting a service offered on our website, make sure you have read and understood these Terms and Conditions, since they will govern any subsequent contract. By making a reservation, you confirm that you have read these Conditions and that you have the legal capacity to accept them on your own behalf and that of all passengers. If you have questions about any of the contractual conditions, please contact our Customer Service before continuing with the reservation process. If you do not agree with any of the obligations derived from these Conditions, unfortunately you will not have to make any reservation with us.
3. ONLINE BOOKING PROCESS
The person making the reservation must be over 18 years of age and is responsible for following all the steps of the online reservation system, ensuring that all the information provided is correct and complete and making the payment in full.
It is expressly prohibited for minors to request services from the company, and their parents, guardians or legal guardians should contact us immediately in the event that a minor has booked a service with us to proceed with its cancellation. Minors must always travel in the company of an adult passenger.
Once the contract with benidormtransfersdirect.com has been formalized, the company will carry out all the necessary procedures to organize the requested services.
Our confirmation message of collections and payments made by the client will not be considered as proof of the existence of a binding contract.
We accept the most widespread means of payment, such as credit cards, debit cards and bank transfer. The charge will be made in Euros.
The contract will be binding on the parties only when you receive your booking voucher by email. In the event that the company cannot provide the requested service, the client will be informed and the total amount will be reimbursed using the same system used for the original payment, leaving the company released from any other obligation to the client.
The client must confirm receipt of our notifications. In the case of not receiving confirmation of the receipt of the email, the records stored on our mail server will be considered sufficient proof of receipt.
Passengers should have the reservation vouchers ready to show at the time of pick-up so that the driver can check them. If the reservation holder does not show the voucher, the service may not be provided. We recommend that you carry all communications with the company with you, as well as proof of transfer. Passengers can submit this information in electronic format.
4. LAST MINUTE BOOKINGS
We accept reservation requests less than 24 hours before the beginning of the service. Although we cannot guarantee the availability of a vehicle or driver, we will do our best to provide the requested transfer service. If you decide to cancel a confirmed last-minute reservation, no amount will be refunded since our cancellation policy will apply regardless of the date and time the reservation was made.
5. BOOKING CHANGES
The information contained in the transfer voucher includes the date and time of pick-up, the pick-up point, the reserved destination, the accommodation address, first and last lead passenger name, the total number of passengers including children and, depending on the type of reservation, the flight, train or ship number. Any change that affects this or other data must be communicated by email to the address [email protected] or requested by phone or whatsapp prior to the date of provision of the service, and will only be considered effective once the company has verified the change request and sent confirmation to the customer by email.
The client assumes any increase in the cost of the service due to a change in the reservation.
Once the contract has been formalized, the client must notify our Customer Service of any errors detected at least 24 hours in advance with respect to the beginning of the reserved service. Modifications received less than 24 hours in advance will entitle the company to cancel the contract without any penalty.
6. BOOKING CANCELLATIONS
Any cancellation of the contract must be made in writing by email addressed to our Customer Service department. Both single transfer services or a complete reservation that includes more than one service can be canceled.
If your cancellation request is received more than 24 hours before the pick-up time of the transfer service you wish to cancel, the full amount corresponding to this transfer will be reimbursed.
100% of the original price of the trip is charged in case of a cancellation after the beginning of the transfer service or if the passengers do not show up.
No amount will be refunded if the cancellation occurs less than 24 hours before the scheduled time for the transfer service you wish to cancel. In this case, we can send you an email with the confirmation of the cancellation so that you can use it to claim the amount from your tour operator, airline or insurance company.
The date and time of receipt of the email will determine the term of the request.
7. MODIFICATIONS AND CANCELLATIONS BY US
If the company is forced to make a significant change in the conditions of service, or to cancel the service, we will inform you as soon as possible.
We will do our best to respect your preferences regarding the chosen vehicle. However, the vehicle may be replaced by a larger capacity vehicle or multiple vehicles depending on availability. If the change implies a reduction in the category or size of the vehicle for which we have a cheaper rate, the difference in price will be refunded.
In extraordinary cases we may find it necessary to cancel your reservation. The full amount of the reservation will be reimbursed and this refund will cover all the obligations towards the client derived from this cancellation. In any case, we will make every effort to find viable alternatives to any confirmed reservation that we must cancel.
In the event of unavoidable modifications to the contract, we will inform you via email sent to the address provided to us at the time of booking. The fact of sending this email will be considered as proof of receipt. The same is valid for any other informative email that we send you. For this reason, it is of utmost importance that you ensure that the email address provided is correct and that you check your email inbox until the start of the transfer service.
8. CHILD SAFETY SYSTEMS
Local and national legislation indicates that for safety reasons the use of a safety restraint system is mandatory for passengers under 12 years of age or with a height of less than 135 cm. During the reservation process you will have the opportunity to specify how many children are traveling in your group and our Customer Service department will take care of adding the correct seat to the reservation at no additional cost.
If at the beginning of the transfer service there are passengers under 12 years of age or with a height less than 135 cm and this information has not been previously declared, the driver may refuse to offer the transfer service and the company is released from any responsibility. In addition, if as a consequence additional costs are generated related, but not limited to, the contracting of alternative transport or the loss of a return flight or train, these expenses will be borne by the passengers.
All children and babies, regardless of their age, will be taken into account to determine the capacity of the vehicle to be used, and therefore must be entered in the total number of passengers at the time of booking.
If you wish to travel with your own seat or require a specific child seat, you must inform us of this circumstance before starting the trip. It is the responsibility of the reservation holder to check that the restraint system is compatible with the vehicle and that it is positioned correctly. The company will not be responsible for any incident derived from incorrect use or installation of the restraint system.
For group services, minibuses or coaches are used on most occasions and in these vehicles, it is not possible to use any type of child seat. The seat belts of the available seats will be used instead.
9. LUGGAGE POLICY
The vehicles used for private transfers have the capacity for at least 1 piece of luggage or suitcase per passenger seat with maximum combined measurements of 158 cm (length + width + height) per piece. At the time of the booking, you must inform us if you are traveling with additional or excess luggage of the indicated dimensions. It is not necessary to declare smaller packages that can be placed on the passenger footrest such as cameras, bags or small backpacks. The passenger will be responsible for any cost that may be generated in the event of needing additional vehicles to transport luggage not declared exceeding the capacity of the reserved vehicle or in the event of having provided incorrect information on the size of the luggage transported.
We can only accept folding wheelchairs and in no case can we transport electric scooters for people with reduced mobility. Passengers with reduced mobility must be able to access the vehicle independently or with the assistance of one of their companions. We regret that we cannot guarantee the type of vehicle that will be used for your transfer, although we will do our best to provide a vehicle that best meets the needs of passengers with reduced mobility.
The transport of animals is not allowed with the exception of those traveling in their carrier or guide dogs. In any case, the client is obliged to inform us in advance of this circumstance so that we can analyze the request and confirm availability.
Under no circumstances will passengers include in their luggage or personal belongings objects prohibited by the Spanish legislation or objects that may be harmful to third parties, or objects of excessive size, weight or fragility.
The transport of luggage and other personal objects is at your own risk and in no case will we be responsible for possible damage or loss. This risk of damage or loss should be covered by private travel insurance that you may arrange before the beginning of the trip.
10. EXTRA STOPS
To book an additional stop to collect or return keys or if your group is divided into more than one accommodation, contact us as far in advance as possible so that we can add this extra service to your reservation and correctly plan the service. We cannot guarantee the possibility of making additional stops if we receive the notification at the time of pick-up or later.
Each additional stop has an extra cost of ten euros and can be paid directly to the driver. The address of the additional stop must be located in the same destination as the main stop and the maximum duration allowed will be five minutes.
11. PASSENGERS PICK UP
If for any reason you do not show up at the pick-up point within a reasonable period of time from the date and time specified on the booking details, our Customer Service will try to contact you through the mobile phone number that you have provided to us.
If this communication is not possible because you have not provided us with a valid number at the time of booking, or have not phone coverage, have activated the voicemail or don’t answer our phone calls, and at least sixty minutes have elapsed since the arrival of your flight, thirty minutes from the arrival of your train or fifteen minutes at all other pick-up locations (for example, hotel pick-up, apartment, etc.), the service will not be provided, we will be released from our obligation to provide the service and no amount will be refunded.
In case you cannot locate the driver of your private transfer, it is your responsibility to contact us by calling our Customer Service telephone number that appears on your reservation voucher, on our website or in any email sent by us. If you do not call this number and arrange alternative transportation, the service will not be provided and we will be released from our obligation to provide the service and no amount will be reimbursed. Unused transfers are non-refundable and the costs of an alternative transport will only be reimbursed if it has been pre-authorized by a member of our team. If you are authorized to take alternative transportation, please be sure to request and send us a receipt so that our Quality Department can review it. Transportation costs related to claims that do not attach valid receipts will not be reimbursed.
It is your responsibility to check the established pick-up time and ensure that you arrive at the airport, station or port in sufficient time to do the check-in or any other preparation for your trip.
The driver will pick you up and drop you off as close as possible to the destination address provided. If access through a regular itinerary is closed due to weather conditions, traffic accidents, road works, strikes, demonstrations, extraordinary traffic congestion or other causes beyond our control, the driver will take, in accordance with your express request, an alternative itinerary to reach the agreed destination. In this case, any additional cost that may be generated is borne by the passengers.
In the event that your arrival is diverted to a different airport, station or port, we will reschedule the transfer service and you will be picked up at the new arrival time at the originally scheduled pickup point, subject to availability. In the event that drivers or vehicles are not available, the full amount will be reimbursed. It is your responsibility to notify us as far in advance as possible about the estimated arrival time and by what means of transport (bus, train, etc.) you will be arriving.
12. PASSENGERS BEHAVIOUR
By formalizing this contract, you tacitly grant the company the right to deny the service to any passenger who, according to the driver's criteria, is under the influence of alcohol or drugs and to those whose behaviour may be considered dangerous for the driver of the vehicle, for third parties or for themselves.
It is not allowed to carry alcoholic beverages in the vehicles for consumption during the trip and it is not allowed to eat inside the vehicle.
Smoking is prohibited inside the vehicle and in its immediate vicinity.
As a preventive measure against the COVID-19 virus and in accordance with current regulations, all passengers must wear a protective mask throughout the transfer service.
13. FORCE MAJEURE
We cannot be held liable in the event that the fulfillment of our obligations is impeded or affected directly or indirectly by or as a result of an event of force majeure or of any circumstance beyond our control including, among others, cases such as extreme weather conditions, natural disasters, terrorism, third-party accidents along the itinerary of the transfer, police controls, extraordinary traffic congestion or strikes.
If the service you receive does not meet your expectations, you must notify our Customer Service immediately and, whenever possible, at the time the incident occurs. Complaints received after the completion of the transportation service and which were not notified to us during the transfer service may not be accepted as we have not been given the opportunity to assist or intervene in any way.
Complaints must be sent within a maximum period of thirty days after the date of the transfer service in question and by email to the address: [email protected]
15. OUR RESPONSIBILITY
In the event of breach of these conditions, we will be responsible only for those damages or losses that are a consequence attributable to our breach or our negligence, and at most for the total amount paid by you. We are not responsible for damages that are not directly attributable to us or those produced by accident, force majeure or that are caused by legal or administrative requirements.
We are not responsible for incidents that occur during the provision of the service, specifically illness, personal injury or death, unless they are a direct consequence of our negligence.
This means that, in accordance with these conditions, we can accept responsibility if, for example, the passenger dies or suffers personal injury or if the transfer service is not provided as contracted or is poorly provided, as a result of our inability or the inability of our employees to provide the contracted transportation service using reasonable knowledge and professionalism. Please note that it is your responsibility to demonstrate such lack of knowledge and professionalism if you wish to make a claim against the company.
In addition, we will only be responsible for what our employees do or fail to do while acting within the framework of their professional performance of the requested services.
No section of these Terms and Conditions limits or excludes any other right that you are the owner of as a consumer and user and that by law cannot be excluded or limited.
We cannot guarantee the accuracy of the contents of this website. The eventuality that the page is affected by a computer virus cannot be ruled out. In any case, we will do everything on our part to rectify any error that is communicated to us in the shortest possible time. If due to one of these errors a reservation is made with a wrong price or with a wrong promotion, we reserve the right to terminate the contract by refunding the amount originally paid without the need to additionally compensate the customer.
Our website is available in Spanish and English, and we keep on making efforts to add more languages ??in the future. Our Customer Service and email assistance are available in Spanish and English at all times. We pay special attention to the quality of the translation of our websites and of these Terms and Conditions, but in the event of a discrepancy, the Spanish version is considered valid.