Legal warning

 

 

1. ACCEPTANCE OF THE TERMS OF USE

The use of the benidormtransfersdirect.com website, owned by benidormtransfersdirect, hereinafter benidormtransfersdirect, is absolutely voluntary and implies full acceptance by whoever accesses it, hereinafter the User, of all the General Conditions of Use in force at any time that they are at this address, for which the User must carefully read and accept this LEGAL NOTICE without any reservations before carrying out any type of operation, viewing, use, etc. with this website.

The User agrees not to use the website or its services and content in a manner contrary to the provisions of current legislation. benidormtransfersdirect reserves the right to withdraw access to this website, without prior notice, to any user who violates the provisions of these General Conditions of Use.

benidormtransfersdirect reserves the right to modify these General Conditions of Use at any time as well as any other general or particular conditions, regulations of use or notices that may be applicable. Likewise, it reserves the right to modify at any time the presentation, configuration and location of the Website, as well as the contents and the conditions required to use them.

2. OBJECT

benidormtransfersdirect provides clear and free information to Users about the products and services it provides to its customers, their characteristics and information about the entity itself.

In benidormtransfersdirect.com, we may include links to other pages which are not managed by benidormtransfersdirect. These links come from other sources of information, not assuming their inclusion recommendation, invitation or suggestion for the visit of the destination pages and therefore benidormtransfersdirect declines any responsibility that may arise when accessing the pages of third parties.

3. INTELLECTUAL PROPERTY

The User acknowledges and accepts that all industrial and intellectual property rights over the contents and any other elements inserted in the Website belong to benidormtransfersdirect or its licensors, except as mentioned in the previous section regarding hyperlinks.

benidormtransfersdirect is the owner of the elements that make up the graphic design of its Web page, the menus, navigation buttons, the HTML code, the texts, images, textures, graphics and any other content of the Web page or, in any case, it has of the corresponding authorization for the use of said elements.

Therefore, the User is only authorized to view all the material and content on this page as presented and to download a copy of the material on a single computer for their personal and private use, never for commercial purposes, provided that the User comply with all industrial and intellectual property regulations.

Likewise, it is forbidden to suppress, evade or manipulate the "copyright" and other identifying data of the rights of benidormtransfersdirect.com, as well as the technical protection devices, or any information mechanism that the contents may contain.

benidormtransfersdirect authorizes the establishment of links between other websites and its own, provided that the following conditions are respected:

• That the link is not established from a website whose contents are contrary to the law, morality and public order, that an image of benidormtransfersdirect or its products is not offered that is distorted, harmful, or wrong.
• Do not create the impression that there is a non-existent relationship or commercial link between benidormtransfersdirect and the owners, managers or advertisers from which the link is created, when this is not the case.
• Do not create the impression that the contents or website of benidormtransfersdirect. belong to or have been designed by the owners, managers or advertisers on the Web from which the link is established.

4. USE OF THE SERVICE AND RESPONSIBILITIES

The conditions of access and use of this website are strictly governed by current legislation and by the principle of good faith, the User committing to make good use of the website and the services offered. All acts that violate the legality, rights or interests of third parties are prohibited, expressly prohibiting:

Carry out actions that may produce on or through the Web and by any means any type of damage to benidormtransfersdirect systems or third parties.

Carry out advertising or commercial information directly or covertly, spam (sending mass emails) or sending large messages in order to block the network servers.

benidormtransfersdirect cannot assume any responsibility derived from the incorrect, inappropriate or illegal use of the information appearing on benidormtransfersdirect's Internet pages.

5. EXCLUSION OF LIABILITY

benidormtransfersdirect declines all responsibility in the event that access or visits to its website are prevented or hindered due to an interruption or defective provision of the electricity, telephone or other telecommunications providers outside benidormtransfersdirect, or in the event of conflicts social or other cases of force majeure, or any action by a third party, including administrative or judicial requirements or orders, sabotage or saturations, intentional or not.

Any responsibility derived from the damages that the visitor may suffer in their computer or telematic means as a result of the production of any of the previously exposed circumstances is also declined. benidormtransfersdirect does not guarantee the availability and continuity of the Website nor is it responsible for any damages caused or that may occur in the future, nor for technical defects, whatever their nature, arising from the use of the information and the matters contained in the Web.

With the limits established in the Law, benidormtransfersdirect. does not assume any responsibility derived from the lack of updating and precision of the data or information contained in its Internet pages.

6. JURISDICTION AND APPLICABLE LAW

These general conditions are governed by Spanish law. The User accepts these Terms of Use, and any type of controversy related to the use of this website, will be interpreted in accordance with the laws in force in the place of residence of the owner of this website, having jurisdiction to resolve any dispute or conflict that may arise the competent Courts and Tribunals of Alicante and their hierarchical superiors, the User expressly renouncing any other jurisdiction.

 

 

 

 

Privacy policy

 

 

Information in compliance with personal data protection regulations.

In Europe and Spain there are data protection regulations designed to protect your personal information that are mandatory for our company.

Therefore, it is very important for us that you fully understand what we are going to do with the personal data we ask you for.

In this way, we will be transparent and give you control of your data, with simple language and clear choices that will allow you to decide what we will do with your personal information.

Please do not hesitate to ask us if you have any questions after reading this information.

Thank you very much for your cooperation.

• Who are we?
  • Our name: ALQUILER ALC 7 SL
  • Our CIF / NIF: B42532192
  • Our main activity: Passenger transport
  • Our adress: CALLE BOLULLA,34, CP 03530, LA NUCIA (Alicante)
  • Our contact telephone number: 605 66 05 12
  • Our contact e-mail address: facturacion@benidormtransfersdirect.com
  • Our website: www.benidormtransfersdirect.com

We are at your disposal, do not hesitate to contact us.

• What will we use your data for?
  In general, your personal data will be used to interact with you and to provide you with our services.
  It may also be used for other activities, such as sending you advertising or promoting our activities. 

• Why do we need to use your data?
  Your personal information is necessary for us to be able to interact with you and provide you with our services. In this regard, we will provide you with a series of check boxes that will allow you to make a clear and simple decision about the use of your personal information. 

• Who will know the information we ask you for?
  In general, only the personnel of our entity that is properly authorized will be able to know the information that we ask for.
  Similarly, those entities that need to have access to your personal information in order for us to provide you with our services may have access to your personal information. For example, our bank will know your information if the payment of our services is made by credit card or bank transfer.Similarly, those entities that need to have access to your personal information so that we can provide you with our services may have knowledge of your personal information. For example, our bank will know your information if the payment of our services is made by credit card or bank transfer.
  Likewise, those public or private entities to which we are obliged to provide your personal data in order to comply with any law will have knowledge of your information. To give you an example, the Tax Law requires us to provide the Tax Agency with certain information on economic operations that exceed a certain amount.
  In the event that, apart from the aforementioned cases, we need to disclose your personal information to other entities, we will request your prior permission through clear options that will allow you to decide in this regard.

• How will we protect your data?
  We will protect your data with effective security measures according to the risks involved in the use of your information.
  To this end, our entity has approved a Data Protection Policy and annual controls and audits are carried out to verify that your personal data is secure at all times.

• Will we send your data to other countries?
  In the world there are countries that are safe for your data and others that are not so safe. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from the point of view of data protection.
  In the event that, in order to provide you with the service, it is necessary to send your data to a country that is not as secure as Spain, we will always request your prior permission and we will implement effective security measures to reduce the risks of sending your personal information to another country.

• How long will we keep your information?
  We will retain your data for the duration of our relationship and as long as we are required to do so by law. At the end of the applicable legal periods, we will dispose of it in a secure and environmentally friendly manner. 

• What are your data protection rights?
  You can contact us at any time to find out what information we hold about you, rectify it if it is incorrect and delete it after the end of our relationship, if legally possible. 
  You also have the right to request the transfer of your information to another entity. This right is called "portability" and may be useful in certain situations.
  To request any of these rights, you must make a written request to our address, along with a photocopy of your ID card, so that we can identify you. 
  We have specific forms available at our offices to request these rights and we offer you our assistance in filling them out.
  To learn more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.agpd.es).

• Can you withdraw your consent if you change your mind at a later time?
  You can withdraw your consent if you change your mind about the use of your data at any time. 
  For example, if you were once interested in receiving advertising of our products or services, but no longer wish to receive further advertising, you can let us know through the form of opposition to the treatment available at the offices of our entity.

• If you feel that your rights have been disregarded, where can you file a complaint?
  Making a complaint to the Spanish Data Protection Agency does not entail any cost and it is not necessary to have the assistance of a lawyer or solicitor. 
  If you believe that your rights have been disregarded by our company, you can file a complaint with the Spanish Data Protection Agency by any of the following means:

  • Web site: www.agpd.es
  • Postal address:
    Agencia Española de Protección de Datos 
    C/ Jorge Juan, 6
    28001-Madrid 
  • By telephone:
    Telf. 901 100 099 
    Telf. 91 266 35 17
     
• Will we profile you?
  Our policy is not to profile users of our services.
  However, there may be situations where, for service delivery, marketing or other purposes, we need to profile information about you. An example might be the use of your purchase or service history in order to offer you products or services tailored to your tastes or needs.
  In such a case, we will implement effective security measures to protect your information at all times from unauthorized persons seeking to use it for their own benefit. 
   
• Will we use your data for other purposes?
  Our policy is not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for other activities, we will always ask your permission beforehand through clear options that will allow you to decide about it.

 

 

OUR COMMITMENT TO THE PROTECTION OF PERSONAL DATA: "INFORMED PEOPLE AND PROTECTED DATA"

 

The Management / Governing Body of ALQUILER ALC 7 SL (hereinafter, the Data Controller), assumes the utmost responsibility and commitment to the establishment, implementation and maintenance of this Data Protection Policy, ensuring the continuous improvement of the Data Controller with the aim of achieving excellence in relation to compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (OJEU L 119/1, 04-05-2016), and Spanish regulations on the protection of personal data (Organic Law, specific sectoral legislation and its implementing rules).

 

ALQUILER ALC 7 SL's Data Protection Policy rests on the principle of proactive responsibility, according to which the data controller is responsible for compliance with the regulatory and jurisprudential framework governing such Policy, and is able to demonstrate it to the competent supervisory authorities.

 

In this sense, the controller will be governed by the following principles that should serve to all its staff as a guide and frame of reference in the processing of personal data.

 

1. Data protection by design: the controller shall implement, both at the time of determining the means of processing and at the time of the processing itself, appropriate technical and organizational measures, such as pseudonymization, designed to effectively implement data protection principles, such as data minimization, and to integrate the necessary safeguards into the processing.
    

2. Data protection by default: the controller shall implement appropriate technical and organizational measures with a view to ensuring that, by default, only personal data that are necessary for each of the specific purposes of the processing are processed.
    

3. Data protection in the life cycle of the information: the measures ensuring the protection of personal data shall be applicable throughout the entire life cycle of the information.
    

4. Lawfulness, fairness and transparency: personal data shall be processed in a lawful, fair and transparent manner in relation to the data subject. 
    

5. Purpose limitation: personal data shall be collected for specified, explicit and legitimate purposes and shall not be further processed in a way incompatible with those purposes.
    

6. Data minimization: personal data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
    

7. Accuracy: personal data will be accurate and, if necessary, kept up to date; all reasonable steps will be taken to ensure that personal data that are inaccurate with respect to the purposes for which they are processed are promptly deleted or rectified.
    

8.  

   Limitation of the storage period: personal data shall be kept in a form that allows the identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
    

9. Integrity and confidentiality: personal data shall be processed in such a way as to ensure appropriate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, through the implementation of appropriate technical or organizational measures. 
    

10. Information and training: one of the keys to ensuring the protection of personal data is the training and information provided to personnel involved in the processing of personal data. During the life cycle of the information, all personnel with access to the data will be properly trained and informed about their obligations in relation to compliance with data protection regulations.

 

The Data Protection Policy of ALQUILER ALC 7 SL is communicated to all staff of the data controller and made available to all interested parties.

 

Consequently, this Data Protection Policy involves all staff of the data controller, who must know it and assume it, considering it as their own, each member being responsible for applying it and verifying the data protection rules applicable to their activity, as well as identifying and providing opportunities for improvement as appropriate in order to achieve excellence in relation to compliance.

 

This Policy will be reviewed by the Management / Governing Body of ALQUILER ALC 7 SL, as many times as deemed necessary, to adapt, at all times, to the provisions in force regarding the protection of personal data.
 

 

 

 

 

 

 

Cookies policy

 

 

COOKIE POLICY

Welcome to the COOKIES POLICY of the website of ALQUILER ALC 7 SL, with VAT number B42532192, where we will explain in clear and simple language all the necessary issues so that you can have control over them based on your personal decisions.

 

• WHAT ARE COOKIES AND WHAT DO WE USE THEM FOR?

A cookie is a small information file that is stored on your computer, smartphone or tablet every time you visit our website. 

In principle, a cookie is harmless: it does not contain viruses, Trojans, worms, etc. that can damage your terminal, but it does have a certain impact on your right to the protection of your personal data, as it collects certain information concerning you (browsing habits, identity, preferences, etc.).

That is why, based on the provisions of the applicable regulations (LSSI and current legislation on personal data protection), the activation of certain types of cookies will require your prior authorization. 

Before doing so, we will give you some additional information that will help you make better decisions in this regard:

1. Cookies can be of various types depending on their purpose:
   • Technical cookies are necessary for our website to function, they do not require your authorization and are the only ones we have enabled by default.
   • The other cookies are used to improve our website, to customize it based on your preferences, or to show you advertising tailored to your searches, tastes and personal interests. You can accept all these cookies by clicking on the ACCEPT button or configure or reject their use by clicking on the COOKIES CONFIGURATION section.
      
2. Some cookies are ours (we will call them own cookies) and others belong to external companies that provide services for our website (we will call them third-party cookies: an example could be cookies from external suppliers such as Google). In this regard, it is important for you to know that some of these external suppliers may be located outside Spain. 
   Globally, not all countries have the same level of data protection, with some countries being safer than others (for example, the European Union is a safe environment for your data). Our policy is to use reliable providers who, whether or not they are located in the European Union, have adopted appropriate safeguards for the protection of your personal information. However, in the section entitled WHAT TYPES OF COOKIES ARE CURRENTLY USED ON OUR WEBSITE, you can consult the different privacy and data protection policies of each of the aforementioned external suppliers, in order to make an informed decision on whether or not to activate the third-party cookies used by our website. 
    
3. Finally, we would like to point out that, depending on the length of time they remain active, cookies can be of two types:
    
   • Session cookies: they expire automatically when you end the session on your computer, smartphone or tablet. They are usually used to retain the necessary information while a service is provided to you on a single occasion.
   • Persistent cookies: they remain stored on your computer, smartphone or tablet for a certain period of time, which can vary from a few minutes to several years.

 

• WHAT KIND OF COOKIES CAN WE USE ON OUR WEBSITE?

  • Technical Cookies:
    Technical cookies are strictly necessary for our website to work and for you to be able to browse it. This type of cookies are those that, for example, allow us to identify you, give you access to certain restricted parts of the page if necessary, or remember different options or services already selected by you, such as your privacy preferences. Therefore, they are activated by default, not being necessary your authorization in this regard.

    Through your browser settings, you can block or alert you to the presence of this type of cookies, although such blocking will affect the proper functioning of the various features of our website.

  • Functionality and Personalization Cookies:
    Functionality cookies allow us to remember your preferences, to customize to you certain features and general options of our website, each time you access it (for example, the language in which the information is presented to you, the sections marked as favorites, your browser type, etc.).

    Therefore, this type of cookies do not have an advertising purpose, but activating them will improve the functionality of the website (for example, adapting to your browser type) and customizing it based on your preferences (for example, presenting the information in the language you have chosen in the past), which will contribute to the ease, usability and comfort of our site during your navigation.

    You can enable or disable these cookies by checking the appropriate box, being disabled by default.
     

  • Advertising Cookies:
    Advertising cookies allow us to manage the advertising spaces included on our website based on criteria such as the content shown or the frequency at which ads are shown.

    So for example, if you have been shown several times the same ad on our website, and you have not shown a personal interest by clicking on it, it will not appear again. In short, by enabling these cookies, the advertising displayed on our website will be more useful and diverse, and less repetitive. 

    You can enable or disable these cookies by checking the appropriate box, being disabled by default.
     

  • Behavioral Advertising Cookies:
    Behavioral advertising cookies allow us to obtain information based on the observation of your browsing habits and behaviors on the web, in order to be able to show you advertising content that better suits your personal tastes and interests.

    To make it easier for you to understand, we will give you a fictitious example: if your last web searches were related to thriller literature, we would show you advertisements about thriller books.

    Therefore, by activating this type of cookies, the advertising we show you on our website will not be generic, but will be oriented to your searches, tastes and interests, thus adjusting exclusively to you.

    You can enable or disable these cookies by checking the appropriate box, being disabled by default.

• WHAT TYPE OF COOKIES ARE CURRENTLY USED ON OUR WEBSITE?

Below, we proceed to inform you about all the types of cookies that are currently used on our website and the purpose of each one of them:

Tipo de cookie	Finalidad	Entidad responsable y enlace a su política de privacidad	Plazo de tiempo
First-party	Session identifier for PHP.	ALQUILER ALC 7 SL https://benidormtransfersdirect.com/es/legal#politica-privacidad	6 hours
First-party	Distinguish between unique users for Google Universal Analytics.	ALQUILER ALC 7 SL https://benidormtransfersdirect.com/es/legal#politica-privacidad	13 months
First-party	Count and track page views for Google Analytics..	ALQUILER ALC 7 SL https://benidormtransfersdirect.com/es/legal#politica-privacidad	1 day
First-party	Used to regulate the rate of requests, used by Google Universal Analytics.	ALQUILER ALC 7 SL https://benidormtransfersdirect.com/es/legal#politica-privacidad	52 seconds
First-party	Used to maintain the session status, used by Google Analytics.	ALQUILER ALC 7 SL https://benidormtransfersdirect.com/es/legal#politica-privacidad	13 months
Thrid-party	Required for Google reCAPTCHA risk analysis.	Google https://policies.google.com/privacy?hl=es	6 months

 

• WHAT CAN YOU DO WITH COOKIES?

When you access our website for the first time, you will be shown a window in which we inform you that cookies can be of various types:

• Technical cookies are necessary for our website to function, they do not require your authorization and are the only ones we have enabled by default.
• The other cookies are used to improve our website, to customize it based on your preferences, or to be able to show you advertising tailored to your searches, tastes and personal interests. You can accept all these cookies by clicking on the ACCEPT button or configure or reject their use by clicking on the COOKIES CONFIGURATION section.

Also inform you that, once you have activated any type of cookies, you have the possibility to deactivate them whenever you want, with the simple step of unchecking the corresponding box in the COOKIES CONFIGURATION section of our website. It will always be as easy for you to activate our own cookies as to deactivate them.

We also remind you that, through your browser settings, you can block or alert you to the presence of cookies, although such blocking may affect the proper functioning of the various features of our website in the case of the necessary technical cookies.

Finally, if you activate third-party cookies (external companies that provide services for our website) and subsequently wish to disable them, you can do so in two ways: using the cookie disabling tools of your browser or through the systems enabled by such external providers.

To make it much easier for you, below we list a series of links to the guidelines for disabling cookies from commonly used browsers:

• Google Chrome.

• Mozilla Firefox.

• Internet Explorer.

• Safari.

• Safari for IOS (iPhone y iPad).

• Google Chrome for Android. 

• Google Chrome for Iphone and Ipad.

Likewise, we list the links to the systems enabled by each of the aforementioned external suppliers for the deactivation of their cookies:

• Google

Thank you very much for your cooperation

 

 

 

 

Terms and Conditions

 

 

TERMS AND CONDITIONS

Last revision date: 19/04/2021

1.    DEFINITIONS
2.   WHO WE ARE
3.    ONLINE BOOKING PROCESS
4.    LAST MINUTE BOOKINGS
5.    BOOKING CHANGES
6.    BOOKING CANCELLATIONS
7.    MODIFICATIONS AND CANCELLATIONS BY US
8.    CHILD SAFETY SYSTEMS
9.    LUGGAGE POLICY
10.    EXTRA STOPS
11.    PASSENGERS PICK UP
12.    PASSENGERS BEHAVIOUR
13.    FORCE MAJEURE
14.    COMPLAINTS
15.    OUR RESPONSIBILITY
16.    LANGUAGES

 

1.    DEFINITIONS

"Company", "we", "our", "our" refers to the company ALQUILER ALC 7 S.L., a Limited Company governed by current and registered Spanish legislation.

"Client" is the person who pays the amount of the reservation.

"Passengers" refers to all passengers included in the reservation, whether or not they are expressly named.

"Reservation holder" means the first passenger shown in the reservation.

"You", "your", "you" refers to the client, including all passengers (or any of them) shown in the reservation.

"Reservation" means the reservation of transportation services made with us.

"Transportation service" means any service provided by us for the transfer of passengers by road and includes any other service provided by us related to or derived from that transfer.

"Proof of reservation", "Proof of transfer", "Voucher" means the written confirmation of the reservation that we will send you by email.

"Contract" refers to the reservation, these General Conditions and any other conditions applicable to the reservation.

"Conditions" refers to these General Conditions.

"Website" refers to www.benidormtransfersdirect.com and any other website owned or operated by us.

2.   WHO WE ARE

We provide private transfer services with driver and operate under the benidormtransfersdirect.com brand, which is our exclusive property.

Our company details are:

ALQUILER ALC 7 S.L.
B-42532192
Calle Bolulla 34, Partida la Alberca
03530 La Nucia (Alicante)

Before requesting a service offered on our website, make sure you have read and understood these Terms and Conditions, since they will govern any subsequent contract. By making a reservation, you confirm that you have read these Conditions and that you have the legal capacity to accept them on your own behalf and that of all passengers. If you have questions about any of the contractual conditions, please contact our Customer Service before continuing with the reservation process. If you do not agree with any of the obligations derived from these Conditions, unfortunately you will not have to make any reservation with us.

3.    ONLINE BOOKING PROCESS

The person making the reservation must be over 18 years of age and is responsible for following all the steps of the online reservation system, ensuring that all the information provided is correct and complete and making the payment in full.

It is expressly prohibited for minors to request services from the company, and their parents, guardians or legal guardians should contact us immediately in the event that a minor has booked a service with us to proceed with its cancellation. Minors must always travel in the company of an adult passenger.

Once the contract with benidormtransfersdirect.com has been formalized, the company will carry out all the necessary procedures to organize the requested services.

Our confirmation message of collections and payments made by the client will not be considered as proof of the existence of a binding contract.

We accept the most widespread means of payment, such as credit cards, debit cards and bank transfer. The charge will be made in Euros.

The contract will be binding on the parties only when you receive your booking voucher by email. In the event that the company cannot provide the requested service, the client will be informed and the total amount will be reimbursed using the same system used for the original payment, leaving the company released from any other obligation to the client.

The client must confirm receipt of our notifications. In the case of not receiving confirmation of the receipt of the email, the records stored on our mail server will be considered sufficient proof of receipt.

Passengers should have the reservation vouchers ready to show at the time of pick-up so that the driver can check them. If the reservation holder does not show the voucher, the service may not be provided. We recommend that you carry all communications with the company with you, as well as proof of transfer. Passengers can submit this information in electronic format.

4.    LAST MINUTE BOOKINGS

We accept reservation requests less than 24 hours before the beginning of the service. Although we cannot guarantee the availability of a vehicle or driver, we will do our best to provide the requested transfer service. If you decide to cancel a confirmed last-minute reservation, no amount will be refunded since our cancellation policy will apply regardless of the date and time the reservation was made.

5.    BOOKING CHANGES

The information contained in the transfer voucher includes the date and time of pick-up, the pick-up point, the reserved destination, the accommodation address, first and last lead passenger name, the total number of passengers including children and, depending on the type of reservation, the flight, train or ship number. Any change that affects this or other data must be communicated by email to the address reservas@benidormtransfersdirect.com or requested by phone or whatsapp prior to the date of provision of the service, and will only be considered effective once the company has verified the change request and sent confirmation to the customer by email.

The client assumes any increase in the cost of the service due to a change in the reservation.

Once the contract has been formalized, the client must notify our Customer Service of any errors detected at least 24 hours in advance with respect to the beginning of the reserved service. Modifications received less than 24 hours in advance will entitle the company to cancel the contract without any penalty.

6.    BOOKING CANCELLATIONS

Any cancellation of the contract must be made in writing by email addressed to our Customer Service department. Both single transfer services or a complete reservation that includes more than one service can be canceled.

If your cancellation request is received more than 24 hours before the pick-up time of the transfer service you wish to cancel, the full amount corresponding to this transfer will be reimbursed.

100% of the original price of the trip is charged in case of a cancellation after the beginning of the transfer service or if the passengers do not show up.

No amount will be refunded if the cancellation occurs less than 24 hours before the scheduled time for the transfer service you wish to cancel. In this case, we can send you an email with the confirmation of the cancellation so that you can use it to claim the amount from your tour operator, airline or insurance company.

The date and time of receipt of the email will determine the term of the request.

7.    MODIFICATIONS AND CANCELLATIONS BY US

If the company is forced to make a significant change in the conditions of service, or to cancel the service, we will inform you as soon as possible.

We will do our best to respect your preferences regarding the chosen vehicle. However, the vehicle may be replaced by a larger capacity vehicle or multiple vehicles depending on availability. If the change implies a reduction in the category or size of the vehicle for which we have a cheaper rate, the difference in price will be refunded.

In extraordinary cases we may find it necessary to cancel your reservation. The full amount of the reservation will be reimbursed and this refund will cover all the obligations towards the client derived from this cancellation. In any case, we will make every effort to find viable alternatives to any confirmed reservation that we must cancel.

In the event of unavoidable modifications to the contract, we will inform you via email sent to the address provided to us at the time of booking. The fact of sending this email will be considered as proof of receipt. The same is valid for any other informative email that we send you. For this reason, it is of utmost importance that you ensure that the email address provided is correct and that you check your email inbox until the start of the transfer service.

8.    CHILD SAFETY SYSTEMS

Local and national legislation indicates that for safety reasons the use of a safety restraint system is mandatory for passengers under 12 years of age or with a height of less than 135 cm. During the reservation process you will have the opportunity to specify how many children are traveling in your group and our Customer Service department will take care of adding the correct seat to the reservation at no additional cost.

If at the beginning of the transfer service there are passengers under 12 years of age or with a height less than 135 cm and this information has not been previously declared, the driver may refuse to offer the transfer service and the company is released from any responsibility. In addition, if as a consequence additional costs are generated related, but not limited to, the contracting of alternative transport or the loss of a return flight or train, these expenses will be borne by the passengers.

All children and babies, regardless of their age, will be taken into account to determine the capacity of the vehicle to be used, and therefore must be entered in the total number of passengers at the time of booking.

If you wish to travel with your own seat or require a specific child seat, you must inform us of this circumstance before starting the trip. It is the responsibility of the reservation holder to check that the restraint system is compatible with the vehicle and that it is positioned correctly. The company will not be responsible for any incident derived from incorrect use or installation of the restraint system.

For group services, minibuses or coaches are used on most occasions and in these vehicles, it is not possible to use any type of child seat. The seat belts of the available seats will be used instead.

9.    LUGGAGE POLICY

The vehicles used for private transfers have the capacity for at least 1 piece of luggage or suitcase per passenger seat with maximum combined measurements of 158 cm (length + width + height) per piece. At the time of the booking, you must inform us if you are traveling with additional or excess luggage of the indicated dimensions. It is not necessary to declare smaller packages that can be placed on the passenger footrest such as cameras, bags or small backpacks. The passenger will be responsible for any cost that may be generated in the event of needing additional vehicles to transport luggage not declared exceeding the capacity of the reserved vehicle or in the event of having provided incorrect information on the size of the luggage transported.

We can only accept folding wheelchairs and in no case can we transport electric scooters for people with reduced mobility. Passengers with reduced mobility must be able to access the vehicle independently or with the assistance of one of their companions. We regret that we cannot guarantee the type of vehicle that will be used for your transfer, although we will do our best to provide a vehicle that best meets the needs of passengers with reduced mobility.

The transport of animals is not allowed with the exception of those traveling in their carrier or guide dogs. In any case, the client is obliged to inform us in advance of this circumstance so that we can analyze the request and confirm availability.

Under no circumstances will passengers include in their luggage or personal belongings objects prohibited by the Spanish legislation or objects that may be harmful to third parties, or objects of excessive size, weight or fragility.

The transport of luggage and other personal objects is at your own risk and in no case will we be responsible for possible damage or loss. This risk of damage or loss should be covered by private travel insurance that you may arrange before the beginning of the trip.

10.    EXTRA STOPS

To book an additional stop to collect or return keys or if your group is divided into more than one accommodation, contact us as far in advance as possible so that we can add this extra service to your reservation and correctly plan the service. We cannot guarantee the possibility of making additional stops if we receive the notification at the time of pick-up or later.

Each additional stop has an extra cost of ten euros and can be paid directly to the driver. The address of the additional stop must be located in the same destination as the main stop and the maximum duration allowed will be five minutes.

11.    PASSENGERS PICK UP

If for any reason you do not show up at the pick-up point within a reasonable period of time from the date and time specified on the booking details, our Customer Service will try to contact you through the mobile phone number that you have provided to us.

If this communication is not possible because you have not provided us with a valid number at the time of booking, or have not phone coverage, have activated the voicemail or don’t answer our phone calls, and at least sixty minutes have elapsed since the arrival of your flight, thirty minutes from the arrival of your train or fifteen minutes at all other pick-up locations (for example, hotel pick-up, apartment, etc.), the service will not be provided, we will be released from our obligation to provide the service and no amount will be refunded.

In case you cannot locate the driver of your private transfer, it is your responsibility to contact us by calling our Customer Service telephone number that appears on your reservation voucher, on our website or in any email sent by us. If you do not call this number and arrange alternative transportation, the service will not be provided and we will be released from our obligation to provide the service and no amount will be reimbursed. Unused transfers are non-refundable and the costs of an alternative transport will only be reimbursed if it has been pre-authorized by a member of our team. If you are authorized to take alternative transportation, please be sure to request and send us a receipt so that our Quality Department can review it. Transportation costs related to claims that do not attach valid receipts will not be reimbursed.

It is your responsibility to check the established pick-up time and ensure that you arrive at the airport, station or port in sufficient time to do the check-in or any other preparation for your trip.

The driver will pick you up and drop you off as close as possible to the destination address provided. If access through a regular itinerary is closed due to weather conditions, traffic accidents, road works, strikes, demonstrations, extraordinary traffic congestion or other causes beyond our control, the driver will take, in accordance with your express request, an alternative itinerary to reach the agreed destination. In this case, any additional cost that may be generated is borne by the passengers.

In the event that your arrival is diverted to a different airport, station or port, we will reschedule the transfer service and you will be picked up at the new arrival time at the originally scheduled pickup point, subject to availability. In the event that drivers or vehicles are not available, the full amount will be reimbursed. It is your responsibility to notify us as far in advance as possible about the estimated arrival time and by what means of transport (bus, train, etc.) you will be arriving.

12.    PASSENGERS BEHAVIOUR

By formalizing this contract, you tacitly grant the company the right to deny the service to any passenger who, according to the driver's criteria, is under the influence of alcohol or drugs and to those whose behaviour may be considered dangerous for the driver of the vehicle, for third parties or for themselves.

It is not allowed to carry alcoholic beverages in the vehicles for consumption during the trip and it is not allowed to eat inside the vehicle.

Smoking is prohibited inside the vehicle and in its immediate vicinity.

As a preventive measure against the COVID-19 virus and in accordance with current regulations, all passengers must wear a protective mask throughout the transfer service.

13.    FORCE MAJEURE

We cannot be held liable in the event that the fulfillment of our obligations is impeded or affected directly or indirectly by or as a result of an event of force majeure or of any circumstance beyond our control including, among others, cases such as extreme weather conditions, natural disasters, terrorism, third-party accidents along the itinerary of the transfer, police controls, extraordinary traffic congestion or strikes.

14.    COMPLAINTS

If the service you receive does not meet your expectations, you must notify our Customer Service immediately and, whenever possible, at the time the incident occurs. Complaints received after the completion of the transportation service and which were not notified to us during the transfer service may not be accepted as we have not been given the opportunity to assist or intervene in any way.

Complaints must be sent within a maximum period of thirty days after the date of the transfer service in question and by email to the address: reservas@benidormtransfersdirect.com

15.    OUR RESPONSIBILITY

In the event of breach of these conditions, we will be responsible only for those damages or losses that are a consequence attributable to our breach or our negligence, and at most for the total amount paid by you. We are not responsible for damages that are not directly attributable to us or those produced by accident, force majeure or that are caused by legal or administrative requirements.

We are not responsible for incidents that occur during the provision of the service, specifically illness, personal injury or death, unless they are a direct consequence of our negligence.

This means that, in accordance with these conditions, we can accept responsibility if, for example, the passenger dies or suffers personal injury or if the transfer service is not provided as contracted or is poorly provided, as a result of our inability or the inability of our employees to provide the contracted transportation service using reasonable knowledge and professionalism. Please note that it is your responsibility to demonstrate such lack of knowledge and professionalism if you wish to make a claim against the company.

In addition, we will only be responsible for what our employees do or fail to do while acting within the framework of their professional performance of the requested services.

No section of these Terms and Conditions limits or excludes any other right that you are the owner of as a consumer and user and that by law cannot be excluded or limited.

We cannot guarantee the accuracy of the contents of this website. The eventuality that the page is affected by a computer virus cannot be ruled out. In any case, we will do everything on our part to rectify any error that is communicated to us in the shortest possible time. If due to one of these errors a reservation is made with a wrong price or with a wrong promotion, we reserve the right to terminate the contract by refunding the amount originally paid without the need to additionally compensate the customer.

16.    LANGUAGES

Our website is available in Spanish and English, and we keep on making efforts to add more languages ??in the future. Our Customer Service and email assistance are available in Spanish and English at all times. We pay special attention to the quality of the translation of our websites and of these Terms and Conditions, but in the event of a discrepancy, the Spanish version is considered valid.